Refund policy
🔄 Return & Refund Policy
We offer a 14-day return policy, which means you can request a return within 14 days after receiving your item.
📦 Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- With original tags (if applicable)
- In original packaging
- With receipt or proof of purchase
📧 How to Start a Return
To start a return, please contact us at:
nexifymartpk@gmail.com
If your return is approved, we will send you return instructions and the return address.
📍 Return Address:
[INSERT RETURN ADDRESS HERE]
⚠️ Important: Items sent back without first requesting a return will not be accepted.
⚠️ Damaged or Wrong Items
Please check your order when you receive it.
If the item is:
- Damaged
- Defective
- Wrong item received
Please contact us immediately with photos or videos so we can fix the issue quickly.
🚫 Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care products (beauty items, hygiene items)
- Hazardous materials or flammable liquids/gases
- Sale items and gift cards
🔁 Exchanges
If you want a different item, the fastest way is:
- Return your item (after approval)
- Place a new order for the correct item
🌍 EU Customers (14-Day Cooling Period)
If your order is shipped to the European Union, you can cancel or return it within 14 days, for any reason.
The item must be unused and in original packaging, with proof of purchase.
💳 Refunds
After we receive and inspect your return, we will notify you if your refund is approved.
If approved:
- Refund will be sent to your original payment method
- Processing time: up to 10 business days
Please note: Your bank or payment provider may take extra time to complete the refund.
If more than 15 business days have passed after approval, please contact us.
📧 Contact Us
For any return or refund questions, contact:
📞 0302-1744427
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at nexifymartpk@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at nexifymartpk@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nexifymartpk@gmail.com.