Refund policy
🔄 Return & Refund Policy
We offer a 14-day return policy, which means you can request a return within 14 days after receiving your item.
📦 Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- With original tags (if applicable)
- In original packaging
- With receipt or proof of purchase
📧 How to Start a Return
To start a return, please contact us at:
nexifymartpk@gmail.com
If your return is approved, we will send you return instructions and the return address.
📍 Return Address:
[INSERT RETURN ADDRESS HERE]
⚠️ Important: Items sent back without first requesting a return will not be accepted.
⚠️ Damaged or Wrong Items
Please check your order when you receive it.
If the item is:
- Damaged
- Defective
- Wrong item received
Please contact us immediately with photos or videos so we can fix the issue quickly.
🚫 Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care products (beauty items, hygiene items)
- Hazardous materials or flammable liquids/gases
- Sale items and gift cards
🔁 Exchanges
If you want a different item, the fastest way is:
- Return your item (after approval)
- Place a new order for the correct item
🌍 EU Customers (14-Day Cooling Period)
If your order is shipped to the European Union, you can cancel or return it within 14 days, for any reason.
The item must be unused and in original packaging, with proof of purchase.
💳 Refunds
After we receive and inspect your return, we will notify you if your refund is approved.
If approved:
- Refund will be sent to your original payment method
- Processing time: up to 10 business days
Please note: Your bank or payment provider may take extra time to complete the refund.
If more than 15 business days have passed after approval, please contact us.
📧 Contact Us
For any return or refund questions, contact:
nexifymartpk@gmail.com